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Complaints and Feedback


We welcome your complaints, comments and compliments. Letting us know what's working well, and what's not working helps us to improve and give you the great service you deserve.

Despite our best efforts sometimes mistakes happen, or things don't go according to plan.

If you are not happy with any aspect of your service experience, please get in contact right away so we can resolve your issues as quickly as possible.

Click here to fill in our complaints and feedback form online with as much detail as you can to help speed up the process. We will be in contact within two business days.

If you would like to know more, feel free to view our Complaints Procedure.

8 Budawang Street, Parkinson, QLD 4115, Australia
Australian Credit Licence No.:389610

Disclaimer

Loansbuddy.com.au is owned by Installment Loans, having ACL 389610. We do have strict lending criteria, if you do not fit into our criteria, we can redirect you to our lending partners and they might offer you the best loan deals at competitive rates with a term of 91 days to 24 months (depends on loan amount). By submitting this application, you authorized us to share your information with our lending partners. However, all the lending partners we work with are fully licensed with ASIC and they follow responsible lending practices.

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